TARGET AUDIENCE
Customer service professionals providing technical support or service, on-site or by way of call center or email.
COURSE OBJECTIVES
Upon successful completion of this course, students will be able to:
- meet the customer.
- diagnose the customer's issue.
- deliver solutions.
The Information Technology Infrastructure Library Foundation Certificate in IT Service Management
https://www.axelos.com/certifications/itil-certifications/itil-foundation-level